Frequently Asked Questions

Docdemic is an AI-powered medical transcription and documentation platform designed specifically for healthcare professionals. It uses advanced speech recognition to convert voice recordings into accurate clinical documentation, including SOAP notes, consultation-style notes (ICE, SBAR, regional formats), patient summaries, referral letters, and more. You can also build custom templates for other formats.

Docdemic is for doctors and other clinicians, including nurses, therapists, pharmacists, and allied roles, in primary care clinics and hospital settings. Health researchers use the same workspace for interviews, systematic reviews, and quantitative or qualitative analysis alongside everyday clinical documentation.

Once you register for free, you can login and start using it. Docdemic is entirely web-based, so you do not need to download anything. Simply visit docdemic.com, create an account, and you can start transcribing immediately. We also offer mobile-optimized access for use on tablets and smartphones.

You own all of the data that you produce. Docdemic does not own any of the transcriptions, notes, or documents that you create. You can export all of your documents and data as Word files, PDFs, or other formats at any time. There is no data lock-in.

If you want to keep costs down and only need clinical documentation (not research workspaces), choose Professional: $95 per seat/month or $948 per seat/year. Each seat includes 100 hours of transcription per month, medical and custom AI templates, and fast copy-and-export into your EHR. Choose Premium ($119 per seat/month or $1,188 per seat/year) for unlimited transcription, higher usage limits, and the research workspace (systematic reviews, qualitative interviews, PubMed-grounded chat, statistics, and related tools). Both Professional and Premium support multi-seat licensing and team collaboration. Plans are priced per licensed seat. For larger deployments or API needs, contact us.

Yes. You can start on the Free plan with no credit card required. Each month it includes limited allowances (30 minutes of transcription and AI output equivalent to about 15,000 words, counted on model output only). Upgrade to a paid plan whenever you need more.

Yes, you can cancel your plan at any time with no commitments. If you cancel, you'll retain access until the end of your current billing period. We also offer a 30-day money-back guarantee if you're not satisfied with the service.

Yes, please contact us for a demonstration for your clinic, hospital, or department. We offer volume discounts for groups of 5 or more users, as well as special pricing for academic institutions and non-profit healthcare organizations.

Yes. We offer academic pricing for universities, teaching hospitals, and research institutions. Contact our sales team to learn more about our Academic Partnership Program and pricing for your institution.

Yes. Docdemic is designed to support HIPAA-regulated workflows. We implement administrative, physical, and technical safeguards to protect Protected Health Information (PHI), and we sign Business Associate Agreements (BAA) with eligible covered entities where required. Our infrastructure uses GDPR-aligned safeguards.

Yes. We are a Swedish company based in the EU and operate under GDPR. Customer data is stored in EU datacenters in Sweden and Germany, and we retain data within the EU. Your documentation stays private, and we never use your content to train AI models.

Yes, all of the data that you input into Docdemic is private by default. The data is not shared with anyone else, and we secure it with industry-level security and encryption measures. We use AES-256 encryption at rest and TLS 1.3 in transit. We do not sell your data to third parties, and there are no ads on the platform.

No, your data is private and is not used to train the AI algorithm. We have a data privacy agreement that ensures that your data stays private with you, and is not used to train the algorithm. Your transcriptions are processed but never retained for model improvement without explicit consent.

Your data is stored in GDPR-aligned EU datacenters in Sweden and Germany. Hostup in Sweden is our primary server provider, with secondary datacenter capacity through Hetzner in Germany.

Docdemic achieves up to 95% accuracy on transcriptions. Our AI can handle healthcare vocabulary and clinical speech patterns. Accuracy may vary based on audio quality, accents, and background noise.

Docdemic supports 30+ languages and dialects, including English (US and UK), Spanish, French, German, Portuguese, Italian, Dutch, Swedish, Norwegian, Danish, and many more.

No, Docdemic does not offer direct EHR integrations today. Instead we make it fast and painless to use your notes in whatever system you already have: copy finished text with one straightforward button and paste it to your system, no connectors, no integration project. Clinicians can go from done to chart in seconds.

Built-in templates cover everyday clinical documentation, including patient history, summaries, clearance letters, referrals, visit notes, and more. You can also create custom templates for any format or workflow, on every plan.

Docdemic supports all major audio formats including MP3, WAV, M4A, FLAC, OGG, and WebM. You can also record directly in the browser using your device's microphone. For best results, we recommend clear audio with minimal background noise.

Docdemic is a web-based application that works on any device with a modern browser. Our interface is fully responsive and optimized for tablets and smartphones. You can record, transcribe, and edit documents on the go. Native iOS and Android apps are on our roadmap for future development.

Docdemic works on all modern browsers including Chrome, Firefox, Safari, and Edge. We recommend using the latest version of your browser for the best experience.

Live recording normally finishes transcribing within a few seconds. Uploaded files typically take a few seconds when they are short, or a few minutes when they are long.